Return & Refund Policy

1. Return Eligibility We accept returns of unused, undamaged equipment in its original packaging within 30 days of delivery. Commercial equipment that has been unrated, plugged in, or used in any capacity cannot be returned. Custom-built orders are strictly non-refundable.

2. Restocking Fees & Return Shipping All eligible returns are subject to a standard 25% restocking fee. The customer is entirely responsible for arranging and paying for return freight shipping. The original shipping charges paid at checkout are non-refundable.

3. How to Initiate a Return To start a return, you must request a Return Merchandise Authorization (RMA) by contacting us at sales@barocommercial.com. Returns sent back to our warehouse without a valid RMA number will be refused.

4. Refunds Once your return is received and inspected at our warehouse, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds (minus restocking fees and original shipping) will be processed to your original method of payment within 5-7 business days.